Frequently Asked Questions
Everything you need to know about your STUDIO MUI experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your materials sustainably sourced?
At STUDIO MUI, we prioritize ethical production. We partner with certified manufacturers and utilize high-quality, durable fabrics like organic cotton and recycled blends to ensure longevity and reduce environmental impact.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase by emailing our support team, but we cannot guarantee changes once the order has entered the fulfillment stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options via Klarna and Afterpay.